1. No Returns or Exchanges

Customized products are crafted exclusively based on the details, design, and specifications provided by you. Due to their unique and personal nature, these items:

• Cannot be resold to other customers.

• Are non-returnable and non-exchangeable, except in cases where the product is defective or does not match the approved specifications.

We kindly request you to double-check all details (size, color, design, and additional instructions) before placing your order to avoid any inconvenience.

2. Order Finalization

Before production begins, we may share a confirmation of your submitted design for final approval. By approving the design:

• You confirm that all provided details are accurate and complete.

• You agree that any errors made during submission (e.g., wrong size, incorrect details, or file uploads) are your responsibility.

If you notice any errors, please notify us immediately before the production process begins.

3. Production Time

Customized products require additional time for production. The estimated production and delivery timeline will be communicated during the order process. While we strive to meet these timelines, delays may occur due to unforeseen circumstances, such as supply chain issues. Your patience and understanding are greatly appreciated.

4. Design Limitations

While we do our best to bring your vision to life, certain designs may have limitations based on fabric, printing techniques, or production constraints. If this occurs:

• Our team will contact you to discuss alternative solutions or modifications.

• Adjustments may impact production timelines.

5. Quality Assurance

We use high-quality materials and advanced production techniques to ensure that your custom products meet our standards. However, slight variations in color, design placement, or finish may occur due to the custom nature of the process. These variations are considered normal and do not qualify as defects.

6. Defective or Incorrect Products

If the product you receive is defective or significantly different from the approved design:

• You must report the issue to our support team within 7 days of receiving the product.

• We may request photos or other proof to verify the issue.

• If the claim is valid, we will offer a replacement or refund, depending on the situation.

7. Your Cooperation and Understanding

Customized products are a collaborative effort between you and our team. We rely on your cooperation to ensure the best possible outcome. By placing an order, you agree to:

• Provide accurate and complete information.

• Review and approve designs in a timely manner.

• Understand the unique nature of customized products and our inability to process returns or exchanges for them.

We appreciate your understanding and support as we strive to create products that reflect your personal style and preferences.

Contact Us

If you have any questions about this policy or need assistance with your order, please feel free to contact us at:
Email: support@pistonclothing,in
Phone: +91 80761 85481

Thank you for choosing Piston Clothing. We are thrilled to create something special just for you!

Customized Products Policy